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Setup timeout error

Hi, trying to use JW in IE 11 - but get error "Setup timeout error - setup took longer than 30 secs"
The video works fine in Chrome and Edge.
Am using standalone with following script:

file: "bunny.mp4",
image: "images/vhcbackg.png",
stretching: "fill",
height: 450,
width: 768,
autostart: true,
title: '',
logo: {
file: 'images/salesvidbanner.png',
link: ',
hide: true

1 Community Answers


JW Player Support Agent  
0 rated :

Hi there,

There does not appear to be anything in your setup code that would cause the player to take that long to setup. Can you please provide a link to a reproduction page so I may troubleshoot your issue?

Thank you.

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