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Movie does not start playing in Firefox

Firefox 46. Mac OS X 10.14.4
Movie does not start playing.
The loading animation is playing until you hit PAUSE and then PLAY again.

3 Community Answers


JW Player Support Agent  
0 rated :

Hi there,

There is a known issue with our player in Firefox 46 that has since been resolved in Firefox 47 (now in Beta) and Firefox 48 (Developer Edition). As soon as Firefox 47 gets properly released, you should no longer see the issue.

Thank you.


0 rated :

Have you spoken with the technical department of Firefox to fix this issue?


JW Player Support Agent  
0 rated :

As I’ve said, Mozilla has resolved the issue in Firefox 47, which is currently in Beta.

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