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Problem with uploaded videos

How can I make videos which I uploaded to my website work in both smart phones and computers. It is now work in smart phones.

8 Community Answers

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Donni

JW Player Support Agent  
0 rated :

Check our our media format reference and our browser and device reference to see which formats will work on different devices and operating systems.

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Mr.lamasat

User  
0 rated :

Dear Donni

Thank you for reply. I want you to try visiting this URL as example:
https://content.jwplatform.com/previews/C9bS1kMV-6TlsZtlM
It has a video which work on smart phones, but not working by any browser on Microsoft Windows computers. thank you again for your time.

Best regard.

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Donni

JW Player Support Agent  
0 rated :

You need to pay for a premium subscription in order to play back HLS streams.

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Mr.lamasat

User  
0 rated :

Can you give me 1 day premium subscription to try these service? I want to make myself sure and satisfied that everything is work well. After, I will pay for it

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Donni

JW Player Support Agent  
0 rated :

We don’t offer trials. You can use our JW Player Stream Tester in order to test your streams.

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Mr.lamasat

User  
0 rated :

I try this link but it does not work? Any other solution you can give I will appreciate it.

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Mr.lamasat

User  
0 rated :

error :-

Cannot load M3U8: crossdomain access denied (2084)
??

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Donni

JW Player Support Agent  
0 rated :

This should help.

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