Hello! I juest installed on my website the latest version of jwp (7.4.2) but I noted that doesn't display anymore preview video from youtube.
It's a feature or is a bug?
http://www.alecos.it/new/210622/210622.php
You can see in action...
Any response will be welcome.
I prefer old way such as jwp 7.3.6. that display correctly video preview for youtube url video.
Thanks.
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Alessandro
Hi Alessandro,
My name is Alex and I am one of the Support Engineers at JW Player. I will be more than happy to assist you with your questions.
I am able to reproduce your issue. It’s odd because I don’t believe any work was done to our YouTube provider in between 7.3.6 and 7.4.2, but somehow the poster images are not coming over from YouTube.
I’m going to have to escalate this to our Engineering team to see what they say. As soon as I hear back, I will let you know.
Hi Alessandro,
I have heard back from one of our Product Managers who have officially filed this behavior as a bug. However, I do not yet have a timeframe for a fix.
A workaround would be to specify your own poster image using the image configuration option. This will result in a poster image being displayed before the viewer presses Play. However, keep in mind that as soon as the view presses Play, they will actually get a quick flash of YouTube’s poster image, similar to what happens currently on your page after pressing Play.
Please let me know if you need any more help or have any other questions.
Thank you!
Thanks Alex for your support! I'll wait for a bug fix as soon as possible. I'll keep in mind what you suggest me.
Good Evening, Alex and thanks again!
Not a problem, Alessandro!
Version 7.4.3 still has this bug... There is a roadmap for this bugfix?
Kind regards.
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Alessandro
I do not have any new information in regards to a timeline for a fix as of yet.
