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Videos not streaming on firefox and Edge

Hello,

Below are my uploaded videos. They does not stream on Firefox and Edge browser. It does work on Chrome and Safari.

https://content.jwplatform.com/previews/HntY1Mhy-1F05hcOP
https://content.jwplatform.com/previews/SFJNSBMe-1F05hcOP

2 Community Answers

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info

User  
0 rated :

I had same problems (with progressive download file) on Firefox with release 7.4.0, change back to 7.3.6 helps.

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Alex

JW Player Support Agent  
0 rated :

Hi there,

This issue appears to be caused by something on Firefox’s end. I am able to reproduce your issue with the current version of Firefox, but not on the Beta or Developer Edition versions. This is similar to an issue we had with Firefox a few months ago that was resolved in Firefox 45.

Please let me know if you need any more help or have any other questions.

Thank you!

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