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Hi Sir,

i just input my iframe code at 4pm, then 1 hour after at 5pm the screen become like this =>

why my video become like that?? what should i do now?

If I switch to a premium , whether the issue will be completed ?

Please help me..



1 Community Answers


JW Player Support Agent  
0 rated :

It looks like you have URL signing enabled on your account. The code we give you in the account dashboard is using an expiring token.

You need custom code on your pages to generate the token and then insert the tokens into the player setup. Please see for more details.

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