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Hi, I have renewed my account but my dashboard show as free edition. Could you help me?

2 Community Answers


0 rated :

Update, and i can´t ask a question to support becouse my account now is free.... :(


JW Player Support Agent  
0 rated :

I see our attempt to charge the card on file was not successful. Please start a new subscription at and be sure to use the same compras@ e-mail address when you make your purchase.

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