Using jwplayer().playAd() to play a vPaid tag and the controller is hidden.
Digging into the css a bit and found that <div class="jw-controls jw-reset"> has "display:none". If I manually remove this css, the controller shows up but it says "Loading Ad" with a loading circle in the middle of the player.
Is there a proper way for the controller to show up when playing a vpaid ad?
Hi, there.
My name is Alex and I am one of the Support Engineers at JW Player. I will be more than happy to assist you with your questions.
We hide the the player controls when a VPAID ad is being displayed because the VPAID ad is meant to take over the entire player. Whether or not the ad displays controls is up to the ad itself. If you want to find out if enabling any controls is available for a particular ad, I would recommend contacting your ad network.
Please let me know if you need any more help or have any other questions.
Thank you!
