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File format not working

I understand that JW player does not support AVI or WMV, so JW team convert our videos to MP4 when we upload 'em to their online player.
Is it the same case with .wav, .mpg and f4v formats? Kindly revert ASAP.

2 Community Answers


JW Player Support Agent  
0 rated :

I replied to your same question in the other thread:

Those files might work on certain computers, but your best option to make sure they work on as many computers as possible would be to convert them to MP4s encoded with the H.264 video codec and AAC audio codec. There are free programs like Handbrake and ffmpeg that can help do this for you.

The best way to test your files would be to load the URL directly in your web browser. If the file plays directly in the browser, then it will most likely work in our player as well.


0 rated :

Thanks for your advise Todd. it was helpful.

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