I added the new url publishing code and now the youtube vidoes are just spinning the wheel and not starting. You can still start the youtube video in the background of the JWplayer but JWplayer doesnt really work. I dont know what is causing this behavior. You can see it here: http://necedemalis.eu/
any suggestions of how to fix this?
Thanks!
Hi, there.
Looking at your page, I’ve noticed two things that could be an issue:
1. It looks like you are embedding both the self-hosted player (in your <head>) and the single-line embed for the YouTube video as “type/rocketscript”, which we do not support and have found to cause issues. I would recommend changing them to be embedding as plain old JavaScript.
2. YouTube’s API and a lot of our player functionality relies on HTML5 and I noticed that the doctype of your page is XHTML 1.0 Transitional. I would recommend changing your doctype to <!DOCTYPE html> so that HTML5-specific features are supported.
Please let me know if this resolves your issues.
Hi thanks a lot for the tip Alex!
Changing the doc type to "<!DOCTYPE html>" actually did the trick. However the cloudhosted video (hosted at jwplayer.com) "Bill Gold The life of my dreams" generates an error on the website with "the file could not be found" even through it works in the JWplayer control panel. I don't know what the cause to this is. I have not modified the code in any way, I just simply copy pasted the embed code from the jwplayer website.
Thanks!
Hi, there.
Actually, I’m seeing a “Invalid License Key” error on a lot of your players, including the Bill Gold one. It looks like you’re still embedding the single-line embeds with rocketscript.
For example, I am seeing:
<script data-rocketsrc="//content.jwplatform.com/players/1Ddmnhge-06FmoWWI.js" type="text/rocketscript" data-rocketoptimized="true"></script>when it should be:
<script src="//content.jwplatform.com/players/1Ddmnhge-06FmoWWI.js"></script>Please see if you can change that and let me know.
Thanks.
Thanks, Alex.
Well I couldm only find one (billGold) that had that code above. I changed that and now it seems to be working. I also ran the website through a few proxy browsing services and I cannot see the license error you are talking about. Maybe its because I am on the new network as the server itself. But i did not get any errors when using the proxies. So im uncertain if it really works or not.
Thanks a bunch in advance for your answer!
hmm thats also odd... Some of the embeds are working fine and others are not starting - even though I got the embed code from the control panel...
Hi.
I took a look at your source code before the page is rendered and it does look like you are using the embed codes as they appear on the dashboard. However, when the page is rendered and the other JavaScript on your page gets run, these embed codes are being changed to use RocketScript.
In addition to that, I noticed you are embedding a self-hosted version of the player and a license key on lines 59 & 60. This could actually be causing the majority of your problems because I am still seeing intermittent “Invalid License Key” errors on the page and also the players are being rendered as version 7.2.4, but using the embed code from the dashboard should always embed the latest version of the player which is 7.3.6.
So, this is what I would suggest:
1) Remove lines 59 & 60 from your page. You do not need them because you are using embed codes from the dashboard and could be causing the majority of the problems.
2) If you issues still persist after that, you’re going to have to look into RocketScript. We don’t have any experience with that here so I’m not sure what affect it has on our player.
Please let me know if you need any more help or have any other questions.
Thank you!
Thanks Alex!
I did as suggested , and the videos seems to work fine, but one.
The video "Unbroken | Never Give up! | Motivational Video" using the old rss system that you guys used before and gives me the license error:
<div align="left">
<div id='playerPax8oWGD'></div>
<script type='text/javascript'>
jwplayer('playerPax8oWGD').setup({
playlist: '//content.jwplatform.com/feed/Pax8oWGD.rss',
width: '100%',
aspectratio: '16:9'
});
</script></div><br /><br />
and it refuses to play with the error message: "Error setting up the player: Missing license key"
So how can i get this fixed? I cannot see the video either in CP. Probalby because you guys have changed the publishing system.
Thanks a lot in advance. Your help is very appreciated!
Kind regards
Daniel
So an update..
I found the vido on my pc , so i uploaded it again to the new publishing system and it seems to work now.
Could you be so knd and please confirm that the videos on my site are working properly now?
Thanks a bunch!
Kind regards
Daniel
Hmmm, so I cleared the cloudflare cache, and now all the videos are back to the spinning wheel thing. Grrr! ;-) I have removed all the old code and licnese keys, so all vidoes are using the new publishing system embed code.
So what to do now?
Thanks in advance for your answer!
Kind regards
Daniel
Hi Daniel,
I cleared my cache and went to your site and all of the instances of JW Player were working fine for me. No error messages and they all were playing back their content successfully.
Awesome, thanks for the confirmation!
Since I am on the same network as the server - I may suffer from not being able to "see things from the outside".
Again thanks a lot for your assistance, which is very appreciated!
I wish you a wonderful day!
Kind regards
Daniel
Hey Alex, sorry to bug you again.
On my side I'm still seeing this error,(please click the link to the screen-cast image):
http://screencast.com/t/6KqZ1h3L
The JW hosted videos seems to fail. I can see if it just because I'm on the same network as the server itself or a real issue. But the videos are hosted by JW, then theoretically I should not suffer from that issue since the JW video servers are of course not on my network. ;-)
Thanks again in advance for your answers!
Kind regards
Daniel
Daniel,
All of your videos continue to work for me. Have you tried clearing your cache? What browser and operating system are you seeing this on?
hmm that's weird indeed.
I'm using windows XP Professional SP3 with Firefox that is running on ram-disk, so the cache is basically cleared every time I turn off the PC. Same thing with Google chrome all though Chrome only run its cache on the ram-disk and does not entirely run from there which Firefox does...
Google Chrome : Version 49.0.2623.112 m
FireFox: Version: 46.0.1
Daniel,
Ah – I was not aware you were using Windows XP. All of your videos are playing fine for me on Chrome in XP, but I do see a few of your videos showing “No playable sources found” in Firefox. Those videos appear to be sourced with MP4 files, which are not playable in Firefox in HTML5 mode. I’m not sure how much of your traffic comes via Firefox on Windows XP but if you want those videos to be playable in that environment, you will have to set primary: “flash” on the player configuration to force the player to be played in Flash.
Please let me know if you need any more help or have any other questions.
Thank you!
Hi Alex,
Thanks for the update.
Yep, still old trusty XP lol. Fully patched over 15 years, lightweight and blazing fast. ;-)
Anyways- The only setting i could find the player was "Renderering" "Always use Flash when available". So I have turned that on. I didn't know that it made that big difference, though, (the OS'es). I have a smaller laptop that runs Windows 7 too but i could not see that much difference though on Firefox as it was still failing there too..
Thanks!
Kind regards
Daniel
Hi Daniel,
I wanted to make sure – are you saying everything is working for you?
Hi Alex,
thank you so much for your followup and for asking that question!1
Well - to sum things up - I have tested today and it seems that I can confirm that everything is working now, after the flash option was turned on.
So thanks again for the awesome support and help for you Alex!
Have a wonderful weekend!
Kind regards
Daniel
Great to hear Daniel!