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JWPlayer mistaken for malware?

We recently started using JWPlayer streaming video. Yesterday, one of the pages containing the embed code was flagged as containing malware.Iit was flagged both by Google Adwords, which stopped referring clicks to the page because of suspected malware, and by Microsoft Security Essentials running on the PC of a user trying to access the site by browser.

Are there cases of the JWPlayer embed code being mistaken for malware? Solutions?

I do see one post, dated 4/16/16, in this forums talking about tghe Avast anti-virus program mistaking JWPlayer embed for a virus, but I don't know if this is related to what we're experiencing.

Here is the link that is being identified as having malware -

http://financial.mcobject.com/lnd-tsa-video?pmc=tdu

5 Community Answers

Donni

Best Answer  JW Player Support Agent  

I would advise you to contact your host at this point.

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Donni

JW Player Support Agent  
0 rated :

In order to try to isolate the issue, if you go directly to the video http://content.jwplatform.com/players/0Aml64NG-DgyZ0RPh.html or to our website are you also getting these errors?

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ted

User  
0 rated :

We did not get the opportunity to test the direct link above for the presence of malware. However, we are now getting warning from Google Adwords re. another page on our Web site that contains JWPlayer embed code

Can you please provide the direct link for the video on this page? I will submit it immediately for Google Adwords to test, to see if it is what is setting off the malware notification in their system.

http://financial.mcobject.com/lnd-tsa-video?pmc=tdr

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Donni

JW Player Support Agent  
0 rated :

The link I provided is the direct link to the cloud-hosted player and video that is on that page. This is the direct link to the video. Most likely there is something else on the page causing this as we are a Google Certified Publishing Partner.

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ted

User  
0 rated :

The specific page on our site where Google Adwords is now reporting it has detected malware is

http://financial.mcobject.com/lnd-tsa-video?pmc=tdr

The malware to which they detect a link on our page has the domain hortox.ml.

I've just spoken to Google Adwords support by phone. They are unable to test a 3rd party site using the tool that is detecting malware on our page. In other words, they can test our site (presumably because we are an advertiser) but can't or won't run a test or give an opinion as to whether the JWPlayer embed code could be what is setting off their malware detector.

Are you able to scan your site to rule out the possibility that there is a link to hortox.ml?

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Donni

Best Answer  JW Player Support Agent  
0 rated :

I would advise you to contact your host at this point.

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