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Error loading media message - file could not be played only in Safari 9.0


We have an issue in our LMS where JWPlayer come up with the above message but only in Safari 9.0 incl mobile Safari. This is with MP4 files that play fine with earlier browser versions and are fine with Chrome etc. Has anyone else come across this?

2 Community Answers


0 rated :

MP4 vids are working fine on my end. But MP4 is only a container, what is interesting is what kind of codec your vids are


JW Player Support Agent  
0 rated :

Hi, there.

Can you please supply a link to a reproduction page so we can take a look at your issue.

Thank you.

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