Trouble playing m3u8 format

aravindan.u — Apr 29, 2016 08:16AM EDT

Hi,
I'm having trouble playing the m3u8 file in my site.

http://54.254.214.175/video_test.html
is my link. And i have only free version, is there anything like only premium members can use m3u8 files ?

9 Community Answers

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Donni

JW Player Support Agent

Apr 29, 2016 04:18PM EDT 0 rated :

Yes you would need a premium subscription. In the meantime, you can test your stream in our JW Player Stream Tester.

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a...

User

May 02, 2016 05:44AM EDT 0 rated :

Hi, the link you have provided is not working.

I'm getting "This site can’t be reached" error.

We would like to test the m3u8 file before buying premium account.

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Donni

JW Player Support Agent

May 02, 2016 10:21AM EDT 0 rated :

http://demo.jwplayer.com/stream-tester/ should be the link I previous provided. Please let me know if you still can’t reach it.

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aravindan.u

User

May 03, 2016 02:04AM EDT 0 rated :

I'm getting "crossdomain access denied" error, any idea why his could happen ?

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Donni

JW Player Support Agent

May 03, 2016 11:32AM EDT 0 rated :

Yes, if you search ‘crossdomain access denied’ on our support site you will be taken to this page

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aravindan.u

User

May 04, 2016 08:42AM EDT 0 rated :

I did add the crosdomain.xml file in the root folder according to the article but i'm still getting the same error. Is there anything else i've to do ?

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aravindan.u

User

May 05, 2016 03:27AM EDT 0 rated :

I've changed the stream link, and i was trying out the xml from different locations so it wasn't available when you accessed. Now http://54.254.214.175/crossdomain.xml will give you the xml and http://54.254.214.175/ideatest.m3u8 is the stream link. I'm still having the same problem

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Donni

JW Player Support Agent

May 05, 2016 12:06PM EDT 0 rated :

I have tried to access your stream directly by navigating to http://54.254.214.175/1026582_6416393_400_224_48_400_.m3u8 in safari and there appears to be an issue with the stream as well. Additionally, http://54.254.214.175/crossdomain.xml does not about to work for me either, is it located somewhere else?

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Donni

JW Player Support Agent

May 05, 2016 12:12PM EDT 0 rated :

Is there any other type of security set up on the stream? I’m trying to play http://54.254.214.175/ideatest.m3u8 directly in Safari but nothing is loading.

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