Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Handling HLS chunks with lower .ts number

So we are live streaming with wowza and completely on HLS at the moment. The issue I am seeing is that when my encoder is disconnected for whatever reason and resumes streaming, it begins the .ts segments at 1 again.

JWplayer when it sees that the segment # is lower than the previous chunks that it was playing will just freeze and continually request chunk lists from the edge server until the # in the chunklist is greater than the last file it played. This means the player, from a users perspective, just sits there frozen for how ever long the encoder was published before going down until the chunk lists catch back up to a higher number.

Is there a way to fix this in JWplayer?

1 Community Answers


JW Player Support Agent  
0 rated :

Hi, there.

My name is Alex and I am one of the Support Engineers at JW Player. I will be more than happy to assist you with your questions.

I would recommend having your stream configured to include #EXT-X-DISCONTINUITY tags for each segment in your HLS manifest as this would tell our player to be prepared for the possibility of skipped or missing segments.

Please let me know if you need any more help or have any other questions.

Thank you!

This question has received the maximum number of answers.