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Error loading player: No playable sources found

Very new to this. Latest supported version of Joomla (3.5.1). Installed Free module successfully. Enabled the module, selected a position and menu assignment, Added a URL of an html5 video that I know works. Player shows up but get the above error. Have followed the troubleshooting trips of clearing cache restarting etc.

If I plug the URL in directly the video plays without a problem. I have ensured that the URL in the configuration area is correct. Not sure what else to do.

Here's the page I've configured it on:
Here's the direct URL of the video:

1 Community Answers


JW Player Support Agent  
0 rated :

Hi, there.

It looks like you are embedding a slideshow on the story_html5.html page. JW Player only supports media of some sort, like videos or audio. You can read more about the browsers and devices we support, along with the media formats supported in those browsers and devices, on the following support articles:
Browser & Device Reference
Media Format Reference

Please let me know if you need any more help or have any other questions.

Thank you!

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