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rror loading media: File could not be played

Hello
I've installed JW player library on my server
And i include the embedding codes of the player
i have program pages and put the player on it
I use the audio files in format .mp3
But there is a strange problem has appeared
It is this message appears several times

That disappear other times without interference
Which means that he
player stop play audio files is located on server
At random times and without the occurrence of any objects or changes in the server or player
And also play audio file without problems and without the intervention also
we write to the company hosting the site and told us that the problem of the script and not one of them
These are several examples of pages you program it and show where the error message and disappear too
http://www.jesus-heart.info/media/stg/mass/aaaaa/
http://www.jesus-heart.info/media/stg/mass/aaaab/
http://www.jesus-heart.info/media/stg/mass/aaaac/
Taking into account the experience I have from several devices and browsers and networks
And two
i installed the latest version of browsers and Flash Player

15 Community Answers

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gogo_shosho2020

User  
0 rated :

It is this message appears several times
error loading media: File could not be played

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Todd

JW Player Support Agent  
0 rated :

When I try to load your MP3 file directly in the browser, I see the following error:

Forbidden

You don’t have permission to access /media/stg/mass/data/01/aaaaa-zqy.mp3 on this server.

I would expect our player to be able to play MP3 correctly as long as the MP3 also loads directly in the browser.

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gogo_shosho2020

User  
0 rated :

This is type of protection
The file can not be opened directly
But there is validity to read the file using any player
So why the problem appears?

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Todd

JW Player Support Agent  
0 rated :

What kind of validity?

I also see the the initial request from our player for your MP3 results in a 404 error. Please see my screen shots at http://imgur.com/a/YHiR1

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gogo_shosho2020

User  
0 rated :

Protection placed on file
So that you can not access the file directly
But there is validity
To read the file by any player or page
Just can not direct access through a direct link to a file
Illustrative image
http://www.jesus-heart.info/up/data/media/9/hot.png
However how 404 shows
The player works for some time and stop others
Without intervention by anyone
Or any changes
and for sure
this pages have the same problem you can test or work on any one
http://www.jesus-heart.info/media/stg/mass/aaaap/
http://www.jesus-heart.info/media/stg/mass/aaaaq/
http://www.jesus-heart.info/media/stg/mass/aaaar/
http://www.jesus-heart.info/media/stg/mass/aaaas/

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Todd

JW Player Support Agent  
0 rated :

What happens if you allow direct requests? Does the player start loading the MP3s correctly?

Can you also test with your domain added to that whitelist?

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gogo_shosho2020

User  
0 rated :

I do try your suggestion
Mark and direct access files is permitted
We will test again
But what do you mean
Can you also test with your domain added to that whitelist?

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Todd

JW Player Support Agent  
0 rated :

I saw a box for “allow access from these domains” and thought maybe it would allow the direct requests for only your domain without having to allow access to everyone.

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g...

User  
0 rated :


the problem is the lack of Flash Player
or the presence of an older version of Flash Player
as there a possibility of programming code or script
we can put it
on pages that are programmed to display videos using
and just be his job to examine the existence of Flash Player
And hide the content of the page, or the video if version of Flash Player is not (for example21)

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Todd

JW Player Support Agent  
0 rated :

I am not sure what you mean. What kind of video sources are you using? I would not expect Flash to be required at all for MP3s and MP4s.

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gogo_shosho2020

User  
0 rated :

I use videos uploaded to my server
this means that the source is also my server
but I conducted several experiments
devices and networks different browsers
and using specialized sites in this
I noticed that when you disable Flash Player on your device or browser
video or audio does not work
but in the case of Flash Player works and updated
video or audio also works without any problems
If this is not true, please tell what is the cause of the problem
that I face because I did not find any other explanation

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Todd

JW Player Support Agent  
0 rated :

I just checked some MP3s in our player, as well as in a generic HTML5 <video> tag, and both worked in Chrome for me without Flash.

How are you encoding these MP3s?

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gogo_shosho2020

User  
0 rated :

Hello
These photo are illustrate the encoding of audio files
http://www.jesus-heart.info/up/data/media/9/qodas.png
and also you can verify the validity of embed code to run player in the pages
on this link
http://www.jesus-heart.info/media/stg/mass/aaaap/
You can review it

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Todd

JW Player Support Agent  
0 rated :

Your MP3 is playing for me in the player on that page. I am using Chrome 50 on a Mac.

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gogo_shosho2020

User  
0 rated :

Hello
mmmmm
actually the problem is not related to the Flash Player
I have discovered that the reason is the version of the browser
Has to be issuing an interview supports HTML 5
Sorry for the inconvenience

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