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File couldn't be played when changing qualities

Whenever i like on the HD button to change quality on my site , i get file couldn't be played error.However once i reload the page after the error i see the video being played at that quality without any issue and browser play video just fine as well

I am using JWPlayer 7.3.6 and the file is an mp4 video

1 Community Answers


JW Player Support Agent  
0 rated :

Can you provide a link to a reproduction page so I can inspect your embed code?

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