This error indicates that the file was either not found or cannot be played in your browser.
What kind of video are you trying to load? And on what kind of device?
Can you post a link to the page where we can reproduce this?
With my .htm file upped to domain #1, the file does not play in IE11.
If I take that same .htm file, and up it to domain #2, the file DOES play in IE11.
This tells me that maybe there is a problem somewhere with domain #1 as it relates to IE11. This, b/c I can play the vid file from the .htm file upped to domain #1 on another computer in FFox.
Is the MIME type on the video somehow getting changed the you upload to domain #1? What happens when you load the video URL from domain #1 directly in a web browser?
"Is the MIME type on the video somehow getting changed the you upload to domain #1?"
I don't see how it would be. I have nothing in the code to change it.
"What happens when you load the video URL from domain #1 directly in a web browser?"
You mean d&d the .mp4 into IE? I get a message asking me if I want to open or save the file. Standard fare there. If I click "open", the vid opens in VLC player, which makes sense, as that is what I have set to open a file with that extension. If I change that from VLC to IE, I get the same message, and when I click "open", the vid tries to open in IE, but can't. Does that tell us anything? Remember, tho, the file DOES play in IE11 from domain #2.
Some servers set default MIME types on upload, so it is not impossible that this is happening here.
What does the same MP4 URL do when you load it directly in IE11 from domain #2? Does it also download and open in VLC? Or does it play directly in the browser?
It would be much easier to help troubleshoot this issue if you could provide links to test pages on both domains. If you uploaded the video to us, you can access a JW Platform preview page with the following URL template:
I would expect that page to load in all browsers that we support as long as you have Flash installed and activated. Please see https://support.jwplayer.com/customer/portal/articles/1403653-browser-device-reference for the list of browsers we currently support. If that page works in your browser, the corresponding single-line Javascript embed code:
should work on any domain. If the JW Platform preview page works but the single-line embed code does not, the most likely explanation is a conflict with the other Javascript or CSS on your page.
Yeah - that's not helping me. I have no idea what to do with that. Do I put that in my source code? Do I add something to where it says "media d" and " playerd"? If so, what? No idea.
I have no problem sending you guys the page, but I need to do that privately; I can not make the page public. Any way to do that? Thanks.
Your account dashboard assigns a unique media ID to each video or external video URL you add to your dashboard. The player ID is also a unique ID that is assigned to each player you create. When the dashboard shows you the single-line embed, it is basically inserting those IDs into the template URL.
We are working on a way for users to send private messages via our support forums. In the meantime, please e-mail us a link to support@jwplayer.com and reference case #79341 in the subject so we can refer back to this thread.
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