JWP 7.3.4 & Internet Explorer 11
We are using JW Player 7.3.4 with HTML5 as primary playback and H.264 encoded MP4's via HTTP through Amazon S3.
We have a client who reports that they can view the video in Google Chrome but not in IE11 (Windows 7 SP2). When attempting to view the video in IE11 they get "Error loading media: File could not be played".
On a hunch we changed one video to setup to use flash as primary playback and the video loaded just fine for them.
Can anyone explain to me why the HTML5 video is not loading in IE11 for them but that the flash video does? Is there an IE browser setting that could cause this issue?
My team has tested videos hundreds of times in Firefox, Chrome and IE9-11 and we never have playback issues.