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Problem playing streams with 7.3.6 jwplayer


Hi,

I have problem playing streams with 7.3.6 jwplayer that I downloaded when I registered my account. I got following message : "Error loading player: No playable content found.", but the strange thing is when I use the jwplayer from this link : http://demo.jwplayer.com/stream-tester/ it works. I use the <script src="//content.jwplatform.com/libraries/V6NfEzT7.js"></script> from that page source and replace it with my jwplayer.js and the streams are working then.

Here is how I init the jwplayer

jwplayer('jwPlayer').setup({
file: [url - valid url provided, but it needs to be hidden, can't post it here],
width: $(document).width()*0.75,
height: $(document).height()*0.75,
primary: 'flash',
autostart: true,
type: "hls",
controls : false
});

Anyone can help?

3 Community Answers

Randy

JW Player Support Agent  
0 rated :

Hello,

This might be a bit tough to troubleshoot without the player lib you mentioned before that displayed the error. Often times this might be as simple as choosing the right rendering mode for the player among other things. Do you have the link from the initial problem so we can take a look?

Randy

t...

User  
0 rated :

Hi, the site has login details, where can I send you those?

Randy

JW Player Support Agent  
0 rated :

Please feel free to send that information over to us at: support@jwplayer.com and we can further investigate.

Kindly,

Randy

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