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Black and White using Chrome 49

Having an issue with black and white screen errors with autoplay using JWPlayer in Chrome 49 on Windows. The issue isn't consistent and we are using the HTML5 version with no FLASH fallback. The video doesn't start and end with a hard white background.

Black screen error http://www.veterinaryteambrief.com/sites/default/files/thankyounotes_issue_04152016.jpg
White screen error http://www.veterinaryteambrief.com/sites/default/files/image001.png

Any known issues with Chrome on Windows?
Any known issues with black or white screens?

6 Community Answers

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w...

User  
0 rated :

a link where is occurring would be most helpful in troubleshooting

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Kyle

User  
0 rated :

Hi there,

A link to the page in question can be found here - this is a development sandbox

http://mrsandyqsg2vnaimn.devcloud.acquia-sites.com/thankyounotes

Username: demo@briefmedia.com
Password: demo

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Alex

JW Player Support Agent  
0 rated :

Hi, Kyle.

I visited your page in Chrome 49 on Windows 10 and was unable to reproduce your issue.

- What version of Windows are you using?
- Have you been able to reproduce the issue on another computer?

Please let me know. Thanks!

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Kyle

User  
0 rated :

Hi Alex,

Yes, we were able to replicate on a separate computer. Both were running Win 8.

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Kyle

User  
0 rated :

One thing to note, once we upgraded our version of chrome the player worked as intended. However, we were not prompted by the player to upgrade. Is there something we need to do to make these alerts appear?

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Alex

JW Player Support Agent  
0 rated :

Hi, Kyle.

That’s odd – we weren’t aware of any issues with Chrome 49 and Windows. However, I’m glad its working for you now. As for our player notifying you to update your version of Chrome, the browser does not have an API to tell is if their is an update available for it, but usually Chrome is set to automatically update itself.

Please let me know if you need any more help or have any other questions.

Thank you!

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