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Black and White with using JWPlayer in Chrome

Having an issue with black and white screen errors with autoplay using JWPlayer in Chrome 49 on Windows. The issue isn't consistent and we are using the HTML5 version with no FLASH fallback. The video doesn't start and end with a hard white background.

Black screen error http://www.veterinaryteambrief.com/sites/default/files/thankyounotes_issue_04152016.jpg
White screen error http://www.veterinaryteambrief.com/sites/default/files/image001.png

Any known issues with Chrome on Windows?
Any known issues with black or white screens?

1 Community Answers

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Todd

JW Player Support Agent  
0 rated :

I saw a duplicate post from one of your co-workers. I will close this thread because someone already replied to you on the other one. You can find it at https://support.jwplayer.com/customer/portal/questions/16255527-black-and-white-using-chrome-49

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