JW player in default Android browser

Elena — Apr 07, 2016 05:16PM EDT

Hello!

We installed JW player on our client's website and we are having an issue - the play button isn't positioned correctly in default Android 4.3 browser.

Screenshot: http://c2n.me/3wEa2m2

Is there any way to fix this?

Thank you!

Elena Maksimovich
Dizzain, Inc.

4 Community Answers

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Elena

User

Apr 07, 2016 05:21PM EDT 0 rated :

Here is a sample link - http://dizzain.us/880_kollegekidd/video/lil-durk-test/

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Todd

JW Player Support Agent

Apr 08, 2016 08:05AM EDT 0 rated :

Does the play button appear correctly in Chrome for Android?

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Elena

User

Apr 08, 2016 04:56PM EDT 0 rated :

Hi Todd,

Yes it does.

The issue is with the default Android browser.

Elena

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Alex

JW Player Support Agent

Apr 08, 2016 05:58PM EDT 0 rated :

Hi, Elena.

Todd is out of the office right now, but your screenshot appears to be from the default browser on Samsung devices, which we do not support. On Android, we only support our player in Chrome for Android. You can read more about the browsers and devices we support, along with the media formats supported in those browsers and devices, on the following support articles:
Browser & Device Reference
Media Format Reference

Please let me know if you need any more help or have any other questions.

Thank you!

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