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JWPlatform Playlist RSS feed URL expires and breaks

I am trying to load a playlist using the Javascript API. I've made a "manual" playlist in the jwplatform "content" section. My playlist has an "RSS Feed URL" under it's "SOURCE" tab. That is the RSS url I'm using to load a playlist via the Javascript API.

The problem is that the RSS feed url looks like:

The 'sig' and 'exp' values seem to change every hour or so and the url no longer works.

If instead I use just the base url:, the playlist loads fine, but none of the videos can be played. Instead I get an "Error loading media: File could not be played." message on the player and see a "403: Forbidden | MediaError" in the Chrome developer console.

Is there a version of my playlist's RSS feed url that will work indefinitely to load the playlist AND play the videos?

2 Community Answers


JW Player Support Agent  
1 rated :

Sounds like you have URL signing enabled on your account, so you will need to generate valid tokens on your site before loading the player. Please see for more details.


0 rated :

I'm the original poster.

Thanks Todd, that was exactly my issue.

Using the python example linked at the article you linked to, I am now generating the 'sig' and 'exp' values for that RSS url on our own servers instead of merely copying and pasting the RSS url from our jwplatform/portal.

I just use the base RSS url (feeds/dGxNbMBU.rss) as the "path" portion of the md5 hash.


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