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Space in JW URL

I'm using jwplayer 7, I have couple of video urls which has space in it (s3 urls), I tried replacing space by + or underscore. By doing this it worked perfectly on browsers. But this fix prompts following error on apple devices ,

"Error loading media: File could not be played"

I tried encodeURIComponent and other javascript string functions but still it doesn't work.

Any suggestions/thoughts ?

1 Community Answers


JW Player Support Agent  
0 rated :

I have a video on my test server named bunny.mp4, so I duplicated it and changed the name to “bunny test.mp4”. I then created a test page with our player with file: “bunny test.mp4” and the video is playing correctly for me on my iPhone.

Can you reproduce this same outcome on your side?

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