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Different errors across browsers

I seem to get different errors across different browsers (using JW7):

- Firefox 45.0.1 gives "Cannot load M3U8: 404 not found" - expected error message
- Safari 9.1 gives "Error loading media file: File could not be played" - unexpected error message
- Chrome 49.0.2623.110 gives "Error loading player: No playable sources found" - unexpected error message

Any ideas why this might be happening?

1 Community Answers


JW Player Support Agent  
0 rated :

Without seeing the embed or the page myself, it looks like either your content is being blocked by something on the page, or the server. It looks like you have access to contact support directly, so if you’d like further assistance log in to your JW Dashboard and click on SUPPORT > CONTACT SUPPORT.

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