I'm running into an issue where IE 11 will freeze when I try to skip to the very end of the video using the arrow keys or by clicking on the very last portion of the seek bar. I can re-create it consistently and it doesn't happen on Firefox or Chrome. I've tried to fix it in our implementation, but it seems to me that it's an issue with the JWplayer.
I don't have a link, but here is the bare html that I was able to recreate the issue on. You have to click on the very last pixel or so of the seek bar and then the JW player becomes unresponsive on IE.
I cannot get that MP4 to play anywhere. It won’t play when I access that URL directly in Chrome and when I save it to my local machine – it is also not playing in any media player I have installed. The size is also being reported as 789 KB which is really small for a video.
It looks like the issue is with the video file we are using. It seems to work in our application other than the issue I described, but I did also have trouble trying to re-download it and the issue was not reproducible with another video I had. Thanks for your help.
I may have spoke too soon. I found a video that seems to be formatted properly and is causing the issue on IE 11. Can you try this video link out: http://s3.amazonaws.com/tn8prev_dev_pdev_tn8general/items/1/745c66f2-011a-4f2e-9a64-300ab0b7043f/assets/VH004495_ASL.mp4
This is the example in the actual application. This is a practice test login to our application so it can be used multiple times.
- Go to http://test86-tn8.pearsondev.com/client/index.html#login?username=LGN055420213&password=GLWNXXPM - Press "Start Test Now" - Press "Start Section" - Then click on the video button on the Right hand side of the screen - Press play on the video - Give the video player focus and press the right arrow repeatedly until the video has reached the end - Notice the video player becomes unresponsive
I am using Windows 7 as well. My full IE version is 11.0.9600.18314. I saw your video. It looks like you already tried this, but pressing the right arrow multiple times quickly when reaching the end of the video seems to cause the issue.
I don't know how that is possible. I just had another person try on a different machine and they got the issue when rapidly pressing the right arrow key. I can reproduce it everytime as well. Is there anything unique about your testing environment?