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Jw player not working on Internet explorer


My jwplayer code is working on chrome but it show a blank page when i use it on internet explorer here is the code :
Can someone help me out ?
<html>
<script src="myscript.js"></script>
<script>jwplayer.key="mylicensekey";</script>
<div id="myElement">Loading the player...</div>
<script type="text/javascript">
var playerInstance = jwplayer("myElement");
playerInstance.setup({
file: "http://jwpsrv.a.ssl.fastly.net/content/conversions/zZQoYkfm/videos/WLonL67Y-22017545.mp4?token=0_56f85d27_0xcb0777e375c66030461309c9dd64f642410dfe7f",
image: "https://assets-jpcust.jwpsrv.com/thumbs/WLonL67Y-720.jpg",
width: 640,
height: 360,
})
</script>
</html>

8 Community Answers

Todd

JW Player Support Agent  
0 rated :

What version of IE are you using? JW7 only supports IE9 or higher? Please see https://support.jwplayer.com/customer/portal/articles/1403653-browser-device-reference for more details.

Does the video on the top of our web site work correctly for you? You can test it at https://www.jwplayer.com

v...

User  
0 rated :

Yes the video work but my code dont work on internet explorer for some reason

v...

User  
0 rated :

I'am using internet explorer 11 , i think its about my code

Alex

JW Player Support Agent  
0 rated :

Hi, there.

The MP4 you are embedding is token signed. Since tokens include expiration times, they cannot be embedded directly into a player setup like that. If you are hosting the content with us, which it seems like you are doing, then I would recommend using the “Publish Mode” feature in your Account Dashboard as that will embed your content with a new token each time the page is accessed. If you are still experiencing the issues in IE after that, please let us know.

Thank you.

v...

User  
0 rated :

The link i posted is not the link i use, i "fixed" it by uploading my site on ftp server otherwhise it doesnt work in local.

Alex

JW Player Support Agent  
0 rated :

When you are testing on your local computer, are you running a web server?

v...

User  
0 rated :

No

Alex

JW Player Support Agent  
0 rated :

Hi, there.

You may want to try running a web server while your testing. You can download MAMP for free to create a web server easily.

Please let me know if you need any more help or have any other questions.

Thank you!

This question has received the maximum number of answers.