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Sound, but no video

Website audio AND video works on my iMac using Firefox and Chrome--but only sound when using Safari.

3 Community Answers


JW Player Support Agent  
0 rated :

What kind of video are you using? Can you post a link to a reproduction page here?

Does the video play correctly when you load the video URL directly in the Safari address bar? How about in a basic HTML5 <video> tag?


0 rated :

Same here also... the JW6 player works well, but 7 is not working well for people I send links to with Safari.. even after pasting the link in the address bar. Sometimes it just doesn't play at all. Glad I did not update all my players.

Here's a link that doesn't play at all with a 7 player in Safari:


JW Player Support Agent  
0 rated :


Thank you for contacting the JW Player support team. My name is Randy and this video plays fine for me in Safari. I have confirmed that a video stream and audio stream are present within the player. Also, can you ensure your browser is allowing the playback of Flash content and is not in a Power Save mode?


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