Sound, but no video
Website audio AND video works on my iMac using Firefox and Chrome--but only sound when using Safari.
3 Community Answers
Todd
JW Player Support Agent
0
rated :
What kind of video are you using? Can you post a link to a reproduction page here?
Does the video play correctly when you load the video URL directly in the Safari address bar? How about in a basic HTML5 <video> tag?
junglemedia
User
0
rated :
Same here also... the JW6 player works well, but 7 is not working well for people I send links to with Safari.. even after pasting the link in the address bar. Sometimes it just doesn't play at all. Glad I did not update all my players.
Here's a link that doesn't play at all with a 7 player in Safari:
https://content.jwplatform.com/previews/e4J84VFz-n30TRp4e
Randy
JW Player Support Agent
0
rated :
Hello,
Thank you for contacting the JW Player support team. My name is Randy and this video plays fine for me in Safari. I have confirmed that a video stream and audio stream are present within the player. Also, can you ensure your browser is allowing the playback of Flash content and is not in a Power Save mode?
Randy
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