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IP address problem

I try to stream videos in firefox and MS Edge from websites that uses JWPlayer since it's the smoothest with loading. At my house the video will show up with an error "File Not Found" in Firefox and Edge. Although, I can watch the video on the same website on my mobile phone which is an iPhone 6.

I take my computer to a friend's house and all of a sudden the video at the same website works in Firefox now, but still not in Edge. And yes I tried multiple videos and it's the same results.

I have yet borrowed a friend's computer to watch the same video at my house to see if the video will work with my internet provider. I'm confused if it's an IP address problem from the internet provider because it work on my mobile phone and not my computer at my house. Is this more of a combination of internet provider and hardware and software with JWplayer and my computer or is it solely just mobile + IP or computer + IP. I hope this question makes sense because it's boggling my mind on why it works with certain devices depending on the internet provider.

1 Community Answers


JW Player Support Agent  
0 rated :

I would need a link to check in order to tell you why this is happening? Do you have one you could post?

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