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"Unknonw CC" iPad with HLS

Hi,

I use the latest version of your player (7.3.4)

On IOS carriers, in particular on the iPad, in the list of subtitles, i see the item "Unknown CC".

I saw this post on your website (https://support.jwplayer.com/customer/portal/articles/1407438-adding-closed-captions)
"If you are seeing "Unknown Captions" HLS During Playback on iOS, your manifest May need to be edited. Please see this article from Apple for more information."

I tried to add the method: CLOSED CAPTIONS-HLS = NONE in my m3u8 file, but it doesn't work on my iPad version 8.1.

Is there a way to hide this item in the list of captions?

1 Community Answers

Up Down

Donni

JW Player Support Agent  
0 rated :

Following the Apple article should work, do you have a link to the manifest?

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