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Error loading skin

Our Site has been running fine for a couple years... All of a sudden our videos are getting an error, "Error loading skin: Skin not a valid file type", on every video. Here is a link to the site:
Then click on any of the Watch The Video links.

Thanks for your help.

1 Community Answers


JW Player Support Agent  
0 rated :

Your recent account renewal was not successful, so your account automatically downgraded to a Free account. You have JW6 on this page and since the version downgraded to Free, you are seeing this error because JW 6 Free does not allow a different skin to be used. Your potential solutions are:

1) Reactivate your account by purchasing a new subscription at Please note that you need to enter the exact same login e-mail address on this account during the purchase process in order to reactivate the correct account.

2) Change the player on the page to JW7. JW 7 Free supports other skins.

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