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Download original file

Hi there,

I just migrated to the new dashboard, in the old dashboard there existed the possibility to download your original file (pass through) - I don't see that option anymore. Please let me know how to retrieve my original files, since it does come in handy every now and again!

Many thanks,

2 Community Answers


JW Player Support Agent  
-3 rated :

Hi Reinout,

Thanks for contacting JW Support. I’m Donni, one of the Support Engineers at JW Player.

Currently, you would need to utilize the API to perform that function.

1. Get the template key for the passcode conversion:
2. Create passthrough conversions for videos that you need:
3. Download the conversions from the content service:


0 rated :

Hi Donni,

Great - after some initial trial and error, it worked like charm.


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