MP4 won't play

tbaker — Feb 26, 2016 05:17PM EST

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I have an mp4 file I am trying to play with jwplayer. It works fine on my local development server. I have verified that all code and files are uploaded to the hosting server. On the hosting server it can see the jpg in the same directory that is used when the player opens, but It errors trying to play the mp4. I have a code snippet below that shows both file names. The error is " Error loading media, File could not be played". Anyone have any ideas what is causing this or how to fix it?

var playerInstance = jwplayer("vids");
playerInstance.setup({
file: '/summit-videos/sme/secarmy-remarks.mp4',
image: '/summit-videos/sme/secretary-remarks.jpg',
autostart: true
});