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MP4 won't play

I have an mp4 file I am trying to play with jwplayer. It works fine on my local development server. I have verified that all code and files are uploaded to the hosting server. On the hosting server it can see the jpg in the same directory that is used when the player opens, but It errors trying to play the mp4. I have a code snippet below that shows both file names. The error is " Error loading media, File could not be played". Anyone have any ideas what is causing this or how to fix it?

var playerInstance = jwplayer("vids");
file: '/summit-videos/sme/secarmy-remarks.mp4',
image: '/summit-videos/sme/secretary-remarks.jpg',
autostart: true

1 Community Answers


JW Player Support Agent  
0 rated :

I would recommend creating a reproduction page so we can see if there are any other issues on the page. If you have a Premium subscription, you can contact support directly via the support link on your dashboard if you would not like to make that link public.

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