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Javascript Error in IE, when using developer tools

I am testing a "live stream" site internally and have been getting script errors in IE11, but not Chrome or Firefox. I am having trouble debugging, because opening the developer tools in IE 11 "Breaks" jwplayer. Here is a site that works: http://www.85385gateway.com/video.aspx, but open dev tools and it stops working, and the console logs an "Unterminated String Constant" in the library script.

The REAL problem is on my live stream page that is not yet ready, I'm getting a "jwplayer is undefined" error only in ie, and only some of the time. But opening the dev tools appears to introduce other errors. Any feeback is welcome.

4 Community Answers

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Alex

JW Player Support Agent  
0 rated :

Hi, there.

My name is Alex and I am one of the Support Engineers at JW Player. I will be more than happy to assist you with your questions.

What operating system are you running IE 11 in? I am able to play the video at http://www.85385gateway.com/video.aspx and open up the Developer Tools in IE 11 as expected. Also, have you tried another computer?

As for the jwplayer is undefined error, that usually happens when jwplayer is being called either before the library has been loaded, or the page has other issues loading the player library.

Thank you.

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blanddw N/A

User  
0 rated :

Greetings,

I am using Windows 7 Professional 64 bit, service pack 1 on VMWare to use IE 11. I will test on another machine, and report back.

The undefined error, the library is loading in the head, and the instance is loading in the body, so I am confident there. It is usual that this only happens on IE. I will troubleshoot further if I can get dev tools working on another machine.

D

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Alex

JW Player Support Agent  
0 rated :

Hi.

I just tried it in IE 11 on Windows 7 and did not have any issues. Please report back if you do find an issue on another machine.

Thank you.

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