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JWPlayer 6 CDN Certificate Issue

Hi,

some of our users recently complained about JWPlayer 6 displaying the error "Error loading skin: Error loading file" (all are using the Chrome Browser).

The Browser console shows several failed requests to https://p.jwpcdn.com/6/12/jwpsrv.js (and other URIs with the same domain). The server itself responds, but the certificate is not valid for this domain. The certificate is valid for the following domains:

*.longtailvideo.com
longtailvideo.com
www.longtail.tv
s0-www.ltvimg.com
s1-www.ltvimg.com
ssl.p.jwpcdn.com

p.jwpcdn.com ist not in the list, so the Browser bails out with an error "ERR_INSECURE_RESPONSE".

Why are the resources requested from the wrong domain and how can this be fixed?

Best regards

Marcus

3 Community Answers

Up Down

Marcus

User  
0 rated :

addendum: here's a screenshot from the browser console

http://www.mtb-news.de/forum/attachments/bildschirmfoto-vom-2016-02-22-20-39-12-png.465981/

Up Down

Todd

JW Player Support Agent  
0 rated :

What version of JW6 are you using?

The correct SSL address is https://ssl.p.jwpcdn.com/

What happens if you use protocol-relative URLs in your code, meaning just // instead of http:// or https:// ?

Up Down

Marcus

User  
1 rated :

Hi there,

problem solved. All regarding users had one thing in common: they used the "HTTPS Everywhere" extension which intercepted and forged the HTTP requests.

It's not a problem on JWPlayer's side.

Thanks

Marcus

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