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Videos not working on Mac - Safari and iPhone

Hi I have a website in Joomla and I am using HWDMediaShare extension for managing videos on my site. I am using JW Player with HWDMediaShare to play the videos.. now, the videos are working fine across all browsers on Windows (desktop/laptop), its also playing across Chrome/Firefox on Mac. But I am finding it difficult to get it working on Mac - Safari and iPhone. On clicking video to play on Mac - Safari its showing "Error Loading Media - File Could not be played", I am using JW Player 6.12.x. Please advise.

1 Community Answers


JW Player Support Agent  
0 rated :

Hi, there.

Can you please give me a link to a page where you have the affected player installed?

Thank you.

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