Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

error setting up player: invalid license key

I was attempting to watch a video conference and could not watch it because I got the error message "error setting up player: invalid license key". They use JWPlayer 7.2. I tried chrome, internet explorer, firefox and chrome canary with no change. I have also tried some of the suggestions that people have made, including clearing cache/cookies, unchecking plugins and extensions and verifying that there is no adblock. Is there anything else I need to do? It's still not working.

3 Community Answers

Up Down

Donni

JW Player Support Agent  
0 rated :

What version of the operating system are you running? Do you have the latest version of flash? Do you have a link you can send us?

Up Down

James Herrieven

User  
0 rated :

@Jillian Davidson

It's got nothing to do with your OS or the version of Flash being used - it's down to JWs poorly thought out licence key cycling strategy.

As an end-user confronted with this scenario, the simplest thing you can do is to set your computer date/time to a date in the past, restart the browser, and try again.

As a site owner, you should *avoid using* the cloud-hosted library file generated as part of the dashboard - use the generic cloud-hosted library and add your standalone licence key manually instead.

James Herrieven
===================================================
Powered by Haiku
http://powered-by-haiku.co.uk/
---------------------------------------------------
Tatami for Online Video
http://dev.powered-by-haiku.co.uk/solutions/tatami/
---------------------------------------------------
skype: JamesHerrieven
email: james[at]haiku[dot]co[dot]uk
===================================================

Up Down

Donni

JW Player Support Agent  
0 rated :

Verifying the date and time may also help, changing back in time may not help. We have seen the wrong date and time cause this time of issue before, is it still happening?

This question has received the maximum number of answers.