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Cursor Doesn't Hide in Fullscreen

A user alerted us on Twitter that when our player is in fullscreen, both flash or html5, the cursor does not disappear when the controls do.

We've tested and they are right. It used to disappear, so has the player been updated, causing the issue? You can even see browser elements loading status when the player is in fullscreen.

Cheers
Ryan

9 Community Answers

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Randy

JW Player Support Agent  
0 rated :

Hello Ryan,

Thank you for contacting the JW Player support team. My name is Randy and I seem to replicate this on my end as well. I did notice that in version 7.0.0 it seemed to have worked. I will bring this over to our player engineers for review.

Thank you,
Randy

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Randy

JW Player Support Agent  
0 rated :

Hello Ryan,

I can confirm that this is a bug we’ve created a ticket for. Once there are new developments on this I will provide that information to you.

Thank you for reporting this,

Randy Lemoine
Primary Support Engineer
JW Player Support Team
www.jwplayer.com

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Shiina Mayuri

User  
0 rated :

Hi, Randy. Any update to this?
I have found that under fullscreen mode, if you put the cursor to the top-right corner and then do a right click, the cursor will hide.

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Randy

JW Player Support Agent  
0 rated :

Shiina,

Thank you for contacting the support team. At the moment the issue is still in our pipeline but I cannot provide a hard deadline on when this will be implemented. I can confirm it has been acknowledged and is on our roadmap.

Randy

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Jacquemart

User  
0 rated :

Thank you, that would very good to correct that bug ! Indeed when right clicking on the right side helps hiding the pointer as a box opens and we can only see a shadow of the left line...

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Hayden Schiff

User  
0 rated :

Hi, is there any news on this bug? Given that there's no workaround (at least from a developer's standpoint), this seems to be a bit of a critical issue.

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Randy

JW Player Support Agent  
0 rated :

Hello,

Can you please try our latest release 7.4.2 to see if this issue still persists for you. Feel free to respond here and let me know your feedback.

Randy

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rassvet85

User  
1 rated :

Hi Randy! Unfortunately the problem is still not solved. The cursor does not disappear in full-screen mode. Until now, we have to use version 6.

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Randy

JW Player Support Agent  
0 rated :

Hello,

Can you provide me the sample link you are using with your player embed? I am seeing the cursor disappear in 7.4.3 in my sample embed.

Randy

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