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Quality switcher doesn't work well in Edge with HLS stream

Hi,
we have a problem in Microsoft Edge, where could by played HLS streams in HTML5 video. We are using adaptive HLS stream as primary source and if config option primary is set to html5, labels in quality switcher are broken (API return only one quality "0").
Try example at https://support.jwplayer.com/customer/portal/articles/1430240-hls-adaptive-streaming and change primary config option to html5
We don't want to set flash as primary, because we are using MPEG-DASH streams in other browsers.
We are using JW Player 7.2.4 and Windows 10.
Thanks for help/fix!

1 Community Answers

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Alex

JW Player Support Agent  
1 rated :

Hi, there.

Since HLS is natively supported in Microsoft Edge (and Safari for Mac), our player hands off playback responsibilities to the browser’s media player and we act like more of a skin. This means that you will not have access to any custom labels or quality switching logic in those browsers. A workaround for this would be to render the player in Flash, but as you said, that would mean you would not be able to play DASH streams.

Please let me know if you need any more help or have any other questions.

Thank you!

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