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Where are the transcodes in the new platform?

I need to change one of the ones I already have and I can't find it in the dashboard anywhere.

4 Community Answers


JW Player Support Agent  
-1 rated :

Hi, there.

I see that you also opened a case for this inquiry via email. I have just responded to you in that channel.


Jeff Baker

1 rated :

I noticed these are missing as well, but the old ones I created show up as option in playback quality. Where did that template go?


0 rated :

what was the answer to this?


JW Player Support Agent  
0 rated :

Jeff and Alfredo,

A listing of the transcoding templates on your account are not currently available on the dashboard, but this is something that we’re looking into adding back in the future. For now, you can use our API and the /accounts/templates/list endpoint to retrieve a listing of your templates.

Please let me know if you need any more help or have any other questions.

Thank you!

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