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My video producer keeps telling me that the videos he gives me don't look as good "online". I want to check the settings we are using on the jw Player. The dimensions of the actual video are 960x540. I "believe" we are using the 480x270 video player. But there are some weird dimensions (480x262) near the top of the code. Near the bottom, I see the video size as 480x270. Could you tell me what the 480x262 is? Does that have to do with the player control bar, when it is "visible". Below is a link to one of our videos, and below that is the player code.
Jerold Buishas

<!-- HTML Fragment frag_421 -->

<!--Preamble for HTML Fragment frag_421-->
<div id="frag_421" __AddCode="here" style="position:absolute;left:8px;top:69px;width:480px;height:262px;/*Add Style*/">
<script type="text/javascript" src="/jwplayer7/jwplayer.js"></script>
var urlPreroll = '/images/TuesdayMinuteScreenShot.jpg';
var urlPostroll = '/images/TMPostRollSignUp.jpg';
var urlVideo = '';
<div id="mediaspace">video</div>
<script type='text/javascript'>
skin : {
name : 'wellness'
file : urlVideo,
autostart : false,
controlbar : 'over',
width : '480',
height : '270',
image : urlPreroll

jwplayer('mediaspace').onTime(function (e) {
if (e.duration - e.position < 1) {
var playlist = {
file : urlVideo,
image : urlPostroll


<!--Postamble for HTML Fragment frag_421-->

1 Community Answers


JW Player Support Agent  
0 rated :

Hi, there.

My name is Alex and I am one of the Support Engineers at JW Player. I will be more than happy to assist you with your questions.

The <div> element with the height set to 262 is not part of our player or the <div> that our player places itself into, so I’m not honestly sure that its there for. It is hardcoded into the source code though, so someone had to put it there.

As for the quality, the video looks the same for me on your page, as it does when I downloaded it separately and played it on my computer. This makes sense because since we are not hosting your content, we are not transcoding or altering it in any way.

Please let me know if you need any more help or have any other questions.

Thank you!

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