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Error loading player: No playable sources found

Hello support,

I have registered with jwplayer free, i got a jwplayer key in my account, i have setup new player with my key, but stream is not playing, got a error "Error loading player: No playable sources found", i have see demo on jwplayer website "" and found a jwplayer key on a js from this page( the js file is "" ), when i have replace my key with this key "iBd8Js2ECxVzkeyuzxEGxsxsL4pDBWtyiYOJqBT5pgygSYyeAS2u/g==" fount from js file, with this key my player is playing fine, Please help me, why my key not working,

2 Community Answers


0 rated :

i got that, live stream is not playing but mp4, is playing fine,


JW Player Support Agent  
0 rated :

Is your live stream using HLS? The Free version of our player will play MP4s and RTMP streams, but you need a Premium version of our player or higher for HLS playback.

You can also test your streams in our Stream Tester at

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