Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Caption Delay in JW6 and JW7

I have a self-hosted JW Player instance on Amazon S3 with videos that have SRT files for accessibility requirements.

The captions show up, but there is a significant delay at the beginning (5-7 seconds) after which it shows up as supposed to for the rest of the video

I've provided an example video here with both JW6 and JW7 pages. Primary delivery method is flash and captions are turned on by default

https://testbrcoe.s3.amazonaws.com/sample/embeds/video_01_jw6.html

https://testbrcoe.s3.amazonaws.com/sample/embeds/video_01_jw7.html

Any help with this issue would be much appreciated

3 Community Answers

Up Down

Alex

JW Player Support Agent  
1 rated :

Hi, there.

My name is Alex and I am one of the Support Engineers at JW Player. I will be more than happy to assist you with your questions.

The delay is caused by an extra line break you have in between captions #1 and #2, and also #4 and #5. Each block of captions is only supposed to have one line break in between them. Also, just so you know, if there is a section of time that has no captions, you do not have to account for that in your SRT file. So, you would be able to start your file with:

1
00:00:01,580 --> 00:00:07,350
Let's open up Dreamweaver
and try this out.

Having those empty captions blocks in there isn’t causing any harm, as long as only one line break is in between them and the following block, but I thought it would be good for you to know in the future.

Please let me know if you need any more help or have any other questions.

Thank you!

Up Down

jgeorge

User  
0 rated :

Hi Alex,

Thank you so much!

We use a captioning service called 3Play so everything is automatic. Not sure why they use the empty block at the beginning, but I will be contacting them about the extra space.

Up Down

Alex

JW Player Support Agent  
0 rated :

OK, sounds good! Thanks for the update.

This question has received the maximum number of answers.