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jwplayer 7 cannot play 1920x1080 (HD) video on PCs...!!


I am facing a strange behavior form Jwplayer 7, the below url plays video on iPads and mobiles but on the PC it does not at all if it is html5 and on flash it plays the audio alone on PC. The video is is 1920x1080 HD, any other resolution is working fine.


https://www.meritmeter.com/reviews/view/39/model-s

3 Community Answers

George

JW Player Support Agent  
0 rated :

Hi, you seem to have two issues.
1) encoding
2) setup code

2) For multi-quality streams using mp4 sources try this code instead:
playlist:
[
{
title:“Mountains”,
mediaid:“s1BX6sJr”,
sources: [
{
file: “http://content.jwplatform.com/videos/s1BX6sJr-720.mp4”,
label: “720”,
type: “mp4”
},
{
file: “http://content.jwplatform.com/videos/s1BX6sJr-360.mp4”,
label: “360”,
type: “mp4”,
default: “true”
},
{
file: “http://content.jwplatform.com/videos/s1BX6sJr-240.mp4”,
label: “240”,
type: “mp4”
}
]
}
],

1) I would re-encode the video using the default settings on handbrake:
https://handbrake.fr/

shadi

User  
0 rated :

George,

I do not see that this code would help, we are only changing the label and the type. how Jwplayer will treat this file differently?


Why do I need to do different multi-quality stream? Do I need to create a steam for the 1920x1080?

George

JW Player Support Agent  
0 rated :

Hi,

The biggest issue is the Encoding. Re-encode it with handbrake and you should be good to go. Your setup code should look a little like this. You may want to read our documentation on sharing and GA to make sure you have it setup correctly.

jwplayer(“reviewplayer”).setup({
// URL to the video file
file: “https://www.meritmeter.com/upload/reviews/uploaded/1448431331.mp4”,
// URL to the image that should be shown before the video is started
image: “/upload/reviews/frames/1448431331.png”,
width: “100%”,
aspectratio: “16:9”,
autostart: “true”,
abouttext: “Meritmeter.com”,
aboutlink: “https://www.meritmeter.com”,
skin: {name: “vapor”, active : "yellow"},
ga: { label: "mediaid"},
sharing: {
heading: “Share this review…”,
link : encodeURI("")
}
});

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