hello, after how many seconds or after which data volume transfered jw player gets into timeout?
background:
jw player in joomla used.
a mp4 file is played correctly with 4mb size
another one with 30mb size is getting into error..
cannot load timed out.
i wanted to show it to somebody not to public therefore loading time would not matter..
thx for help
Hi,
Only paid accounts have access to email support. If you’d like us to have a quick look, you would have to post the link here for us to troubleshoot. It sounds like you are running too many scripts on your site and when in low bandwidth environments your player hits a timeout on load. If you can replicate the issue on a simple test page with no extra javascript libraries it would be best.
http://tanne.dnshome.de/joomla/index.php/videos
thx for help
Hi,
So it seems the problem is mostly with your server and maybe the encoding. I wasn’t able to play the video correctly in Chrome which means the encoding is bad. So what I did is I used HandBrake https://handbrake.fr/ to re-encode it and then I hosted it online to double check and that solves the issue. You could also upload it to JW Player and we will usually encode if for you on our platform then you can use our embed code or get the video source URL from the Content section of your dashboard.
hello support, thx!
i used handbrake tool,
and problem is solved.
just onle left problem is buffered after some minutes,
but seems to be i have to live with that
but video is displayed.
but how can sth like encoding problem happen as it was, what exactly is handbrake doing?
george thx for support, go on with good tips like that to other users thxxxx!
Not a problem, unfortunately I’m not an expert on encoding but I do know that it’s the first line of defense when troubleshooting videos and it has to do with the codecs available to browsers, HandBrake uses the standard stuff so it will format the video in such a way the browsers can play it. As far as the buffer, that has to do with internet connection speeds on the server side, client side and the general network.
