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Error Loading Media: File could not be played

Could someone look at my code why is JW7 won't play on firefox browser it work on other browser like Chrome, Internet Explorer and other browser here is my link http://goo.gl/8w6Hf4

11 Community Answers

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vanlistonj

User  
0 rated :


Error Loading Media: File could not be played

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Alex

JW Player Support Agent  
0 rated :

Hi, there.

The video in your link is playing fine for me in Firefox. What version are you using and on what operating system?

Thank you.

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duy88pham

User  
0 rated :

Firefox 43.0.1

OS Windows 10

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Alex

JW Player Support Agent  
0 rated :

Hi, there.

The MP4 you are trying to serve has a MIME-type of “application/octet-stream”, so that is why Firefox is having issues playing it. It should have a MIME-type of “video/mp4”, as you can see on our Media Format Reference.

Also, I would suggest eliminating spaces from the file name. This is most likely not the cause of your issue, but could potentially prevent issues in the future.

Please let me know if that resolves your issue. Thank you.

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duy88pham

User  
0 rated :

Hi, would x264 codec could be cause application/octet-stream?

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Alex

JW Player Support Agent  
0 rated :

Hi, there.

No, the codec itself wouldn’t cause that. It’s usually a setting on the server hosting the content.

Thank you.

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duy88pham

User  
0 rated :

I add MIME-type video/mp4 on my directadmin since it not listed for some reason but when i try to test it on firefox it still the same thing Error Loading Media: File could not be played

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duy88pham

User  
0 rated :

Hi, Alex I add mime-type video/mp4 on my server host and it still the same?

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Alex

JW Player Support Agent  
0 rated :

Hi,

I’m still seeing the MIME type being reported as application/octet-stream. However, there is something else I would like to try. Can you try renaming that MP4 file to either remove the spaces in the file name or replace the spaces in the URL with %20? Firefox is quite fickle with URLs.

Current URL: http://www1.mp4cloud.net:182/d/oimih4sgdzs7srfh2deohbtful2npteiq7m7to3opp5kqii6wzyjtugv/Scissor Blade Kill la Kill.mp4

Remove Spaces by Renaming Actual File: http://www1.mp4cloud.net:182/d/oimih4sgdzs7srfh2deohbtful2npteiq7m7to3opp5kqii6w2vmv2fu/ScissorBladeKillaKill.mp4
_ Or Change URL in Player Setup:_ http://www1.mp4cloud.net:182/d/oimih4sgdzs7srfh2deohbtful2npteiq7m7to3opp5kqii6w2vmv2fu/Scissor%20Blade%20Kill%20la%20Kill.mp4

Please let me know. Thanks.

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duy88pham

User  
0 rated :

it still the same thing even I try to rename it to video.mp4 it still give me Error Loading Media: File could not be played. I contact my software developer to explain me why my video play MIME type application/octet-stream. They told me it hast to run application/octet-stream as a Content-type. Otherwise we are getting reported that the video files are getting played instead of downloaded when the user tries to download a video file by using a direct link

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Alex

JW Player Support Agent  
0 rated :

Hi, there.

MP4s are supposed to play in browsers that natively support them, which is most of them. If a user wants to download the MP4 while it plays, they can simply right-click on the file and save it. Having the MIME type of application/octet-stream would give you the functionality you’re looking for in terms of having the content downloaded when accessing it directly, but it causes issues with players, such as ours.

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