Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

No suitable players found and fallback enabled mozilla


i have a firefox version 42 which does not have flash install but does support html5 video feature but still I am getting No suitable players found and fallback enabled mozilla.


function successBeamCallBack(response){
var url = response.eventUrls[1].url || response.eventUrls[0].url;
jwplayer("live-beam").setup({
autostart:true,
height: '100%',
width: '100%',
image:response.imageUrl,
startparam: "fs",//starttime, start, ec_seek, apstart, fs
androidhls: true,
file: url,
primary: "flash",
deliveryType: "streaming",
player: {
modes: {
linear: {
controls: {
stream: {
manage: false, enabled: false
}
}
}
}
},
shows: {
streamTimer: {
enabled: false, tickRate: 100
}
}
}).onReady(function(){
document.querySelector('#screenLoader').style.display= 'none';
document.querySelector('#live-caption').style.display= 'block';
})

jwplayer().onError(function(event){
console.log(a)
console.log('log error')
})

}

6 Community Answers

jitendra.chand13 N/A

User  
0 rated :

Hi,

I have verify it with .mp4 format which work fine but not working with https://xxx.xx.xx/wowzain04/live35/smil:E0000000109453.smil/playlist.m3u8

Alex

JW Player Support Agent  
0 rated :

Hi, there.

My name is Alex and I am one of the Support Engineers at JW Player. I will be more than happy to assist you with your questions.

HLS playback is not supported natively in Firefox so our player, as of present day, needs Flash Player to be installed on the computer for us to be able to render that content. We are looking to introduce functionality in the future to render HLS content on all supported browsers without the use of Flash, but there is no timeframe on that.

You can read more about the browsers and devices we support, along with the media formats supported in those browsers and devices, on the following support articles:
Browser & Device Reference
Media Format Reference

Thank you.

jitendra.chand13 N/A

User  
0 rated :

Hi AlexJW,

Thanks for reply, So as per your answer flash is required. But there is one base option which take jwplayer.flash.swf path. what is the use of It. By the way I download the jwplayer.flash.swf file and used base option but still it is not working. So my question are

1) what is the use of base option in api (flashpalyer, htmlplayer in jw5)
2) How to insist user to download flash if flash player not found




Alex

JW Player Support Agent  
0 rated :

Hi, there.

The flashplayer configuration option is rarely used, as it is only for edge cases in where you would want to host jwplayer.js on the same server as your site, but have the flash player on a CDN. Honestly, I am not sure the reason that one would do this, but the option exists anyway. If you do not need this option, you can leave out the flashplayer configuration option from your embed code.

Regardless of whether or not you are pointing to the flash player or not, the customer would still need to have Adobe Flash Player installed on their computer in order to playback content that requires it.

Alerting the customer to download Flash Player, if it is not already installed, is not built-in functionality of the player. However, I do have a demo set up of how this could be done on this demo page. If you disable Flash in your browser and then try to load that demo page, you will see that the player is replaced with a <div> advising the user to download Flash Player.

Please let me know if you need any more help or have any other questions.

Thank you!

jitendra.chand13 N/A

User  
0 rated :

Thanks Alex,

It is really helpful and I hoping that jwplayer team will soon launch HLS player functionality.

Alex

JW Player Support Agent  
0 rated :

Not a problem!

This question has received the maximum number of answers.