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Does JW7 still support RTMP source file via RSS playlist?


Going through JW6 > JW7 Player conversion, we are running into an "Error loading media: File not found" error message. However, this is only occurring on RTMP URLs within our RSS playlist.

We're using the same playlist that works for JW6, which also adheres to: https://support.jwplayer.com/customer/portal/articles/1406722-rss-playlist-embed

When monitoring the browser console, I can see a potential cause -- a 404 error is being thrown, because the _entire_ RTMP URL is being incorrectly being fetched from the website domain, and not the RTMP Application Path (e.g. From the CDN)

Further, it seems the double slash in the URL has been converted to a single slash...

e.g.:
https://domain.com/rtmp:/xyz.fcod.llnwd.net/a1234/b56/sub.folder/video.mp4

I've double checked the XML/RSS, and the full RTMP URL is configured as expected:
<jwplayer:source file="rtmp://xyz.fcod.llnwd.net/a1234/b56/sub.folder/video.mp4" ... />


Lastly, the RTMP URL works _individually_ when tested here: http://demo.jwplayer.com/stream-tester/ -- could this be a bug with JW Player 7's handling of RTMP source files via RSS Playlist?

8 Community Answers

webmaster

User  
0 rated :

NOTE: I have not been successful with either JW Player 7.2.3 or 7.2.4.

I have tried RSS with JWPlayer RSS namespace, RSS with Media, and both combined (using the same exact RSS/XML that worked with JW 6).

Considering the 404 error in the console, I'm starting to think this could be a bug?

Can anyone confirm otherwise? None of the RSS examples in the documentation I could find illustrated RTMP working via RSS playlists.

Alex

JW Player Support Agent  
0 rated :

Hi, there.

Can you please give me a link to a page where you have the affected player installed?

Thank you.

webmaster

User  
0 rated :

Sure thing, Alex. Can I email you? (is it abussey@jwplayer.com ?)

webmaster

User  
0 rated :

Sorry about that -- hopefully you can delete those dupes. Kept saying "invalid request", didn't know it actually went through...

Alex

JW Player Support Agent  
0 rated :

Hi. Sorry about that – if you don’t want to post it on this forum, you can email your link to support@jwplayer.com and reference case # 67942 in your subject.

Thanks.

webmaster

User  
0 rated :

Sent!

webmaster

User  
0 rated :

I should note so far I have been able to reproduce in latest Chrome, Safari, and Firefox (OS X)

webmaster

User  
0 rated :

I have filed an issue on GH here: https://github.com/jwplayer/jwplayer/issues/965

Thanks for your help identifying the root cause, Alex.

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