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Why is the volume so low in the player

1. The volume on the video is at the highest level 2. The volume on my computer is turned up. 3. The volume on the video is low still. 4. Is this a streaming issue? 5. Several people have experienced this, but not all. Various browsers (Chome, AE, Safari). 6. Sometimes, pause and replay fixes it. 7. Sometimes reloading or restarting the video the volume is back to normal. 8. Initially though, the volume being really low is a problem. 9. Anyone else experiencing this same issue?

1 Community Answers


JW Player Support Agent  
-1 rated :

Hi, there.

My name is Alex and I am one of the Support Engineers at JW Player. I will be more than happy to assist you with your questions.

We have not heard of anyone else having this issue. Can you please give me a link to a page where you have the affected player installed?

Thank you.

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